RETURN AND REFUND POLICY

At Better For You, we take great care in preparing and packing every order so it reaches you in excellent condition. As our products are perishable food items, we generally do not accept returns once an order has been delivered.

Returns

Due to the nature of our products and for food safety and hygiene reasons, we do not accept returns or exchanges on food items once they have been delivered.

However, if your order arrives damaged, defective, incorrect, or with a missing item, we'll do everything we can to make it right.

Damaged, Defective, Incorrect or Quality-Related Orders

If you receive:

• A damaged product
• A defective product
• An incorrect product
• A missing item
• A product with a genuine quality or manufacturing issue

please contact us within 48 hours of delivery.

To help us investigate your request quickly, please include:

• Your Order Number
• Clear photos of the product
• Photos of the outer shipping box (if damaged)
• A brief description of the issue

You can reach us at:

Email: hello@itsbetterforyou.in

Review & Resolution

Every request is reviewed by our customer support team.

If your claim is verified, we will, at our discretion:

• Send a replacement product, or
• Issue a refund to your original payment method if a replacement is not possible.

All claims are subject to verification.

Refunds

Once your refund has been approved, it will be processed to your original payment method within 5–7 business days.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Cash on Delivery Orders: Refunds for Cash on Delivery (COD) orders, where applicable, will be processed via bank transfer or UPI after successful verification. Our team will contact you to collect the required payment details.

Order Cancellations

Orders can only be cancelled before they have been packed and dispatched.

Once an order has been dispatched, it cannot be cancelled.

Non-Eligible Refunds & Returns

We are unable to offer refunds or replacements in the following situations:

• Requests made more than 48 hours after delivery
• Products that have been opened, consumed, or tampered with after delivery, unless the complaint relates to a verified quality, manufacturing, or shipping-related issue
• Damage caused due to improper storage or handling after delivery
• Dissatisfaction based on personal taste or preference

Need Help?

If you have any questions about your order or need assistance, we're here to help.

hello@itsbetterforyou.in

We'll do our best to resolve your concern as quickly as possible.